We offer 30 day return policy for all of our products. Please contact us for returns within the immediate 30 day period, following your purchase for an RMA number and other instructions to return the equipment. Returned equipment is to be shipped freight prepaid and insured by the buyer and must be re-packed in its original condition and in its original packaging, and be in the same exact shape and condition as received. Once installed, the equipment can not be returned. Additionally, we will refund only the purchase price minus the original freight cost, any third party fees and charges, and our standard non-negotiable 20% restocking fee.
Shipping & Delivery:
Our main carrier is eliable and reputable FedEx Ground. FedEx is responsible for delivering to your house. It is a buyer's responsibility to move the arrived products to a dry and safe place. Signature required at the time of shipment. Please inspect all equipment carefully upon arrival before signing delivery receipt. Check the items for mismatch before unloading them and before removing all box covers in order to replace the mismatched items we could as soon as possible. Count the number of items, make sure your count exactly matches the count printed on the delivery receipt. Inspect all equipment carefully for damage. If occasionally shipping damage does occur damaged products must be refused right away, before the delivery/freight company leaves customer’s premises, don't sign delivery receipt and ask driver to take damaged products back. We must be notified immediately in case of damage, mismatch or shortage (phone 510-788-3707), if there is nobody available to take your call please leave a voice message, specify your problem, your name, and phone number. Failure by the purchaser/recipient to note any shortage, damage, defect, nonconformity or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the goods were received in full in good order and condition and free from any defect, damage or non-conformity. You are not obligated to sign for any damaged freight from the shipper; however any equipment you sign for does become your property, therefore it is your responsibility to claim to freight carrier for compensation, all damages must be noted on the delivery receipt. If the bill of lading is signed and does not have damages or shortages noted on it neither the freight line or Shark Technologies LLC will be liable for the cost incurred to replace those parts which are damaged or lost. We have no proof the freight was damaged or lost in transit if the bill of lading does not state that the freight was damaged or something was lost. The freight line will deny all claims and Shark Technologies LLC will have no recourse to hold the freight line liable for damages or loss.
*5 Year Compressor - 2 Year on all other Parts* Registration form must be filled and submitted/mailed both electronically and as a hard copy showing that installation completed by certified HVAC technician (installer). Installation of a mini split must be completed by a licensed HVAC (Heating, ventilating, & air conditioning) company to ensure any issues encountered in the future are not due to improper instalation / workmanship. Even though mini split setup is below the expertise requirements of central AC systems, these are not "plug-n-play" units that can be properly installed without certain tools any prior HVAC - electrical knowledge. The installation includes electrical, gas, and refrigerant connections and generally regulated by a multiple sets of laws, codes and guidelines, at the federal, state and local levels. The failure to properly install HVAC equipment can raise personal safety and performance concerns. Warranty service - troubleshooting is provided through the contractor / installer and will be upheld as long as policies are observed. Once a non-defective unit is installed by a HVAC company, chances of anything going wrong are very slim and almost all contractors will guarantee there workmanship and provide future service free of charge (installation warranty). If it was determined that the unit is not functioning due to a defect and needs to be replaced, the part will be sent free of charge up to 2 year from date of purchase or 5 years for compressor.